Return Policy

If for some reason you are not satisfied with your purchase please contact us at (631) 421-0033 so we can try and rectify the matter. If we canít make the product you purchased meet your expectations we offer a 30 DAY RETURN POLICY.

If returned within 30 days of purchase Whitman Sew and Vac offers a full refund (less shipping charges) or exchange on unused and unopened merchandise purchased from us. All returns must be pre-authorized by us and must be sent back in the same condition you received it. Merchandise must be in original, unused and unopened condition.

If the product was opened and/or used and is in new condition with all original packaging, the buyer has 2 choices.
#1 - If the product was opened or used by the buyer and is in new condition with all original packaging, the buyer can return the product within 30 days of invoice date for a Full Credit of the purchase price (less shipping charges) that may be used on our website or in our store. Credits issued are good for 1 year from date of issue. Any credit over one year will automatically be cancelled. Whitman Sew and Vac reserves the right to determine after inspection the level of condition of item returned. If not returned in original condition or packaging, additional charges may be deducted from the credit.

#2 - If the product was opened or used by the buyer and is in new condition with all original packaging, the buyer can return the product within 30 days of invoice date with a 20% Restocking Fee. The Full Purchase Price, minus a 20% Restocking Fee, will be provided to the buyer as a Refund to the payment option used to purchase the product. Whitman Sew and Vac reserves the right to determine after inspection the level of condition of item returned.
All exchanges/returns must be preapproved by Whitman Sew and Vac. Please contact us for a return authorization at (631)421-0033.


We CANNOT accept returns without a Return Authorization. Items that came with any bonus items, free items etc. that are not returned will be charged the full retail value of missing item and will be deducted from credit or refund issued. The instruction manual, warranty card, and all included accessories, must be returned. You will be charged full retail price for all missing or damaged items. Extended Warranties are also non-refundable, and items with free Extended Warranties will be credited less the retail price of the Extended Warranty that was provided. Expedited shipping is non refundable. All shipping charges incurred by Whitman Sew and Vac related to "Free Shipping" will be deducted from refund amount.

30 Day Return Policy applies to all Items on this website except the following products, which are Non-Returnable and a Final Sale (There are no exceptions)

  • Any Item without original packing
  • Any improperly packaged item that is damaged in shipping.
  • All Software, Computer Hardware, Embroidery Designs and Embroidery Design Cards
  • All Steam Cleaners and Steam Cleaning Related Products
  • All Sewing cabinets, cutting Tables, Sewing Chairs, Cabinet Inserts, and Quilting Table Extensions
  • Extended Warranties
  • All Parts, all sewing supplies (including sewing feet), vacuum supplies and embroidery supplies.
  • Note: Sewing machines and vacuums are not intended for commercial use. Any commercial use of a home sewing machine or vacuum constitutes abuse of the product and will void all warranties, including the 30 Day Return Policy.
  • Any item that is returned after 30 days from delivery.
  • Demo Items or floor models
  • Used Items
  • All Commercial machines (including but not limited to embroidery machines, sewing machines, irons, and vacuum cleaners)
  • Reconditioned items or factory serviced items.
  • Items damaged by you or deemed in un-saleable condition
  • Any item that shows excessive wear and tear, since items that are to be returned are to be under 30 days old items should be in very good condition to excellent condition. If item is not in either very good to excellent condition item is considered un-saleable condition thus a final sale.
  • Special orders
  • Clearance items, closeout items and discontinued items
  • Any item that does not have a Return Authorization will be refused or returned to the customer.


Whitman Sew and Vac is not responsible for any shortages in shipments not reported to us within 7 days of receiving items.
Please note that by ordering from our website or over the telephone, you are indicating that you have read and understood these policies. Whitman Sew and Vac reserves the right to amend this policy at any time without prior notice. Whitman Sew and Vac reserves the right to change product pricing and return policy at any time.

 
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